Frequently Asked Questions (FAQs)

You can avail more than 220 banking services around the clock conveniently from the comfort of your home using a mobile phone.

The following customers can avail Mobile Banking – Main, Joint, or Authorized signatories of Savings, Current, Overdraft accounts with any of the following modes of operation - Self, Either-or-survivor, Anyone-or-survivor, or Proprietor.

You can use the following channels to register for mobile banking:

• Self-Registration using Debit card details (available only for Android users).
• Internet Banking “Baroda Connect” (https://feba.bobibanking.com) Login > Services > Mobile Banking (bob World)
• ATM
• Base Branch - submit duly-filled registration form for Mobile Banking.

Note: Accounts with Mode of operation as “Anyone or Survivor” can be registered from Base Branch only. Other channels like Self-Registration, ATM and Internet Banking can’t be used.

Mobile banking application bob World can be downloaded via respective Play stores. Never download applications from unknown/unverified sources. Confirm the genuineness of the Bank of Baroda’s Mobile Banking application under “App info” section of Playstore / Appstore.

• For Android device: Minimum android version is 4.5
• For IOS device: Minimum IOS version is 13.4

Both Android and iOS devices are supported if your For Android device: Minimum android version is 4.5 and For IOS device: Minimum IOS version is 13.4.

Please follow the steps given below:

• Launch the bob World app after installing it in your Android device.
• Grant mandatory permissions like location, phone, and SMS as and when prompted.
• Select your preferred language and go through informative/educational screens.
• Click “Login” button on welcome screen to begin your mobile banking journey.
• Grant permissions, if not granted already, and proceed after granting permissions.
• We need to send a one-time SMS to verify your mobile number. Select SIM of mobile number registered with Bank and press confirm to send one-time SMS. Carrier charges may apply.
• App will display the mobile number from which Bank has received SMS. Confirm if it is your registered mobile number. You’ll receive an OTP after confirmation. Click on “select another number” button if mobile number displayed is wrong.
• We will send a 6-digit OTP to your mobile number. Click on Verify button after OTP is auto-read by app.
• Accept Terms & Conditions and proceed to register for mobile banking by entering your 14-digit account number, last 6-digits of your debit card and card expiry (MM/YY).
• You will receive a 4-digit activation Key on your Registered Mobile Number and enter the same on application to proceed further.
• Now Set your own Transaction PIN & Login PIN and submit.
• Enter referral code if received to get benefits before proceeding to login.

Self-registration will be disabled if card authentication fails thrice in a row. Please use the alternate digital channels like base branch, ATM, or Internet banking to register for mobile banking.

You will get this error if there is a mismatch in the details of account number and debit card submitted during self-registration. Make sure that your debit card is active and actually issued for the account number entered during registration of mobile banking. Also check eligibility criteria of account to avoid card authentication error.

Please follow the steps given below:

• Login to Internet Banking “Baroda Connect” at https://feba.bobibanking.com and go to Services > Service Request >> Mobile Banking Registration.
• You can also access the same under Login > Services > Mobile Banking (bob World) > Registration.
• Select your customer ID, confirm that the mobile number shown is your registered mobile number, and click on Continue.
• Confirm Details, then enter remarks and Transaction password. Click on Submit button.
• You will get a confirmation message on screen. If registration is successful, you will receive an SMS consisting of 4-digit activation Key on your registered mobile number along with a link to download our app from play store or app store.
• Download the mobile banking app and use the activation key to activate mobile banking and set your own transaction and login PINs.

Please follow the steps given below:

• Visit your nearest Bank of Baroda ATM. Insert your debit card in the card slot and enter its PIN. Click on the Mobile Banking (bob World) tab post PIN validation.
• Select Registration option
• Enter your 10-digit registered mobile number and Press if Correct
• Re-enter the mobile number and Press if Correct
• After successful registration, you will receive an SMS consisting of 4-digit activation key on your registered mobile number along with a link to download our app from play store or app store.
• Download the mobile banking app and use the activation key to activate mobile banking and set your own transaction and login PINs.

All scheme codes of savings and current accounts are eligible for registration if mode of operation and relation type are eligible. Mode of operation has to be one of the following:

• Self
• Either or survivor
• Proprietor
• Anyone or survivor

Relation type has to either main, joint, or authorized signatory.

Only ten overdraft scheme codes are eligible – OD002, OD003, OD004, OD005, OD006, OD016, OD017, OD023, OD026 and OD028.

Both PINs are set during activation of mobile banking after successful registration. Please follow the steps given below:

• After successful registration, you will receive an SMS consisting of 4-digit activation key on your registered mobile number along with a link to download our app from play store or app store.
• Download the mobile banking app and use the activation key to activate mobile banking and set your own login and transaction PINs.

Please follow the steps given below:

• Launch the bob World app after installing it.
• Grant mandatory permissions like location, phone, and SMS as and when prompted.
• Select your preferred language and go through informative/educational screens.
• Click “Login” button on welcome screen to begin your mobile banking journey.
• Grant permissions, if not granted already, and proceed after granting permissions.
• We need to send a one-time SMS to verify your mobile number. Select SIM of mobile number registered with Bank and press confirm to send one-time SMS. Carrier charges may apply.
• App will display the mobile number from which Bank has received SMS. Confirm if it is your registered mobile number. You’ll receive an OTP after confirmation. Click on “select another number” button if mobile number displayed is wrong.
• We will send a 6-digit OTP to your mobile number. Click on Verify button after OTP is either auto-read by app in Android devices or manually entered in iOS devices.
• Accept Terms & Conditions and enter the 4-digit activation Key received on your Registered Mobile Number after successful registration.
• Create your own transaction and login PINs.
• Enter referral code, if received, to get benefits before proceeding to login.

Active users of bob World app can access bob World app using their existing application password and m-pin. Please follow the steps given below:

• Launch the bob World app after installing it.
• Grant mandatory permissions like location, phone, and SMS as and when prompted.
• Select your preferred language and go through informative/educational screens.
• Click “Login” button on welcome screen to begin your mobile banking journey.
• Grant permissions, if not granted already, and proceed after granting permissions.
• We need to send a one-time SMS to verify your mobile number. Select SIM of mobile number registered with Bank and press confirm to send one-time SMS. Carrier charges may apply.
• App will display the mobile number from which Bank has received SMS. Confirm if it is your registered mobile number. You’ll receive an OTP after confirmation. Click on “select another number” button if mobile number displayed is wrong.
• We will send a 6-digit OTP to your mobile number. Click on Verify button after OTP is either auto-read by app in Android devices or manually entered in iOS devices.
• Verify your access using existing application password as login PIN and existing m-pin as transaction PIN.
• Proceed to login if access verification succee

Please de-register from Mobile banking using any of the following alternate channels and do fresh registration of Mobile Banking.

• ATM
• Base Branch
• Internet banking (Baroda Connect)

You will receive activation Key on your registered mobile number in an SMS after successful registration. If you have not received it, please reset activation Key of Mobile banking using any of the following alternate channels.

• ATM
• Internet banking (Baroda Connect)
• Base Branch

6-digit OTP sent to registered mobile number will be either auto-read by app in Android device or have to be manually entered in iOS device before expiry of timer. If you have not received OTP, please click on “resend OTP” after timer expires to request a new OTP.

If OTP is still not received, please clear all old messages from sender IDs like BOBTXN, BOBSMS, and BOBOTP. Restart your mobile device and ensure good network coverage. Please also insert SIM card into other mobile device, if available, to check if there is any handset specific issue.

We need to send a one-time SMS to verify your mobile number. App will display the mobile number from which bank has received one-time SMS. You have selected the correct SIM but if mobile number shown is wrong, then sender ID of your SMS would have been modified by network carriers. Please contact your network carrier to prevent modification of sender ID.

You will get this error if you take too long to finish activation and session got expired. Please ensure good reception of cellular network and finish activation in quick time. If problem persists please use WIFI network to activate.

Yes, NRI customers can avail Mobile Banking facility and do transactions subject to FEMA/RBI guidelines.

4-digit Login PIN is used to gain access to mobile banking app – bob World. Never share your PIN with anyone. Bank or its employees will never ask for your PIN.

• You can create your own login PIN during activation of mobile banking.

4-digit Transaction PIN is used to authorize any transaction (both financial and non-financial) carried out in mobile banking app – bob World. Never share your PIN with anyone. Bank or its employees will never ask for your PIN.

• You can create your own transaction PIN during activation of mobile banking.

Any 4-digit number of your choice can be set as PIN.

• Don’t use weak patterns like 1111 or 1234 as PIN. Try a stronger combination using random digits to make your PIN secure.
• Don’t use same PIN everywhere for all PINs.
• Don’t use same PIN repeatedly when changing. New PIN can’t be same as any of the previous 3 PINs.

If you remember your existing login PIN, you may change it after login. The new login PIN can’t be same as any of the previous 3 PINs (both login and transaction PINs) used. Please follow the steps given below:

• After login, go to profile on the top-right corner of your dashboard/homepage, and click on “Change login PIN”
• Enter your existing login PIN in the first one of the 3 fields shown
• Enter a new login PIN of your choice in the second field and re-enter it in the third field to confirm.
• Click on submit to change your login PIN.

If you remember your existing transaction PIN, you may change it after login. The new transaction PIN can’t be same as any of the previous 3 PINs (both login and transaction PINs) used. Please follow the steps given below:

• After login, go to profile on the top-right corner of your dashboard/homepage, and click on “Change transaction PIN”
• Enter your existing transaction PIN in the first one of the 3 fields shown
• Enter a new transaction PIN of your choice in the second field and re-enter it in the third field to confirm.
• Click on submit to change your transaction PIN.

You can reset your login PIN if you forgot your existing PIN. Please follow the steps given below:

• Visit “Unlock/forgot login PIN” page on login page of the app.
• Select the country code of your mobile number and enter your registered mobile number without country code in the first field.
• Enter your existing 4-digit transaction PIN in the second field and proceed to create a new login PIN.

Tips

• The new login PIN can’t be same as any of the previous 3 PINs (both login and transaction PINs) used.
• Use a stronger combination of random digits to make your PIN secure.
• If you get “Unable to process the request, please try again” error, close the app, clear app running in background and re-launch it.

You will get this error if session expired as app is idle for a long time. Close the app, clear app running in background and re-launch it.

Please reset transaction PIN of Mobile banking using any of the following alternate channels. You will receive a new 4-digit transaction PIN in an SMS on your registered mobile number. Login to app and when prompted, set your own transaction PIN using this default PIN.

• ATM
• Internet banking (Baroda Connect)
• Base Branch

You will receive a default 4-digit transaction PIN in an SMS after successful reset via alternate channels like Internet Banking, ATM, and Base Branch. If SMS is not received, please reset it freshly after ensuring that your mobile device can receive SMS as per below steps:

• Please grant all SMS related permissions to bob World app under device settings.
• Please clear all old messages from same sender ID like BOBTXN, BOBSMS, and BOBOTP etc.
• Restart mobile and ensure enough network coverage after restart.
• If issue persists, please insert SIM card into a new mobile handset to check if there is any issue with your existing handset.

Please note that entering wrong login PIN thrice in a row will lock your login access. You may always reset your login PIN if you forgot your existing PIN, as per FAQ “I forgot my existing login PIN. How to reset login PIN?”

Please note that entering wrong transaction PIN thrice in a row will lock your login access. You may always reset your transaction PIN if you forgot your existing PIN, as per FAQ “I forgot my transaction PIN. What to do?”

Login access is locked if you enter wrong PINs thrice in a row. Please reset your login PIN as per FAQ “I forgot my existing login PIN. How to reset login PIN?” to unlock login access.

Any change in software or hardware will attract this error. Please de-register from mobile banking using any of the following channels and do a fresh registration to resolve this issue.

• ATM
• Internet banking (Baroda Connect)
• Base Branch