What is the key benefit of Mobile banking (bob World)?
You can avail more than 220 banking services around the clock conveniently from the comfort of your home using a mobile phone.
Know MoreCan I avail Mobile Banking?
The following customers can avail Mobile Banking – Main, Joint, or Authorized signatories of Savings, Current, Overdraft accounts with any of the following...
Know MoreHow can I register for Mobile Banking?
You can use the following channels to register for mobile banking:
Self-Registration using Debit card details (available only for Android users).
Internet...
Know MoreHow to download Mobile Banking application?
Mobile banking application bob World can be downloaded via respective Play stores. Never download applications from unknown/unverified sources. Confirm...
Know MoreIs my mobile device supported?
Both Android and iOS devices are supported if your For Android device: Minimum android version is 4.5 and For IOS device: Minimum IOS version...
Know MoreHow to register via self-registration option using debit card details?
Please follow the steps given below:
Launch the bob World app after installing it in your Android device.
Grant mandatory permissions like location, phone,...
Know MoreWhat to do if self-registration got disabled?
Self-registration will be disabled if card authentication fails thrice in a row. Please use the alternate digital channels like base branch, ATM, or Internet...
Know MoreWhat to do if you get “Card Authentication failed” error during self-registration?
You will get this error if there is a mismatch in the details of account number and debit card submitted during self-registration. Make sure that your...
Know MoreHow to register for mobile banking via Internet Banking channel?
Please follow the steps given below:
Login to Internet Banking “Baroda Connect” at https://feba.bobibanking.com and go to Services...
Know MoreHow to register for mobile banking via ATM channel?
Please follow the steps given below:
Visit your nearest Bank of Baroda ATM. Insert your debit card in the card slot and enter its PIN. Click on the Mobile...
Know MoreWhat accounts are eligible for registration to mobile banking?
All scheme codes of savings and current accounts are eligible for registration if mode of operation and relation type are eligible. Mode of operation has...
Know MoreHow to set my login and transaction PINs?
Both PINs are set during activation of mobile banking after successful registration. Please follow the steps given below:
After successful registration,...
Know MoreHow to activate mobile banking?
Please follow the steps given below:
Launch the bob World app after installing it.
Grant mandatory permissions like location, phone, and SMS as and when...
Know MoreI am an active user of bob World app. How to login to bob World app?
Active users of bob World app can access bob World app using their existing application password and m-pin. Please follow the steps given below:
Launch...
Know MoreI forgot existing application password and m-pin of bob World app. What to do?
Please de-register from Mobile banking using any of the following alternate channels and do fresh registration of Mobile Banking.
ATM
Base Branch
Internet...
Know MoreI didn’t receive activation Key. What to do?
You will receive activation Key on your registered mobile number in an SMS after successful registration. If you have not received it, please reset activation...
Know MoreFor how long the One Time Activation key received over SMS will be valid?
You must activate your bob World application within 48 hours, as One Time Activation Key will be valid only for 48 hours. In case the key got expired,...
Know MoreI have not received OTP on my mobile number. What to do?
6-digit OTP sent to registered mobile number will be either auto-read by app in Android device or have to be manually entered in iOS device before expiry...
Know MoreI have received OTP but app is not auto-reading it. What to do?
We need to send a one-time SMS to verify your mobile number. App will display the mobile number from which bank has received one-time SMS. You have selected...
Know MoreI got “Invalid Process” error. What to do?
You will get this error if you take too long to finish activation and session got expired. Please ensure good reception of cellular network and finish...
Know MoreI am NRI customer. Can I use Mobile Banking?
Yes, NRI customers can avail Mobile Banking facility and do transactions subject to FEMA/RBI guidelines.
Know MoreLogin PIN and Transaction PIN
4-digit Login PIN is used to gain access to mobile banking app – bob World. Never share your PIN with anyone. Bank or its employees will never ask...
Know MoreWhat is a transaction PIN?
4-digit Transaction PIN is used to authorize any transaction (both financial and non-financial) carried out in mobile banking app – bob World. Never...
Know MoreHow to set a strong PIN?
Any 4-digit number of your choice can be set as PIN.
Don’t use weak patterns like 1111 or 1234 as PIN. Try a stronger combination using random digits...
Know MoreHow to change my login PIN?
If you remember your existing login PIN, you may change it after login. The new login PIN can’t be same as any of the previous 3 PINs (both login...
Know MoreHow to change my transaction PIN?
If you remember your existing transaction PIN, you may change it after login. The new transaction PIN can’t be same as any of the previous 3 PINs...
Know MoreI forgot my existing login PIN. How to reset login PIN?
You can reset your login PIN if you forgot your existing PIN. Please follow the steps given below:
Visit “Unlock/forgot login PIN” page on...
Know MoreI got “Unable to process the request, please try again” error during reset login PIN. What to do?
You will get this error if session expired as app is idle for a long time. Close the app, clear app running in background and re-launch it.
Know MoreI forgot my transaction PIN. What to do?
Please reset transaction PIN of Mobile banking using any of the following alternate channels. You will receive a new 4-digit transaction PIN in an SMS...
Know MoreI have not received any SMS after resetting my transaction PIN. What to do now?
You will receive a default 4-digit transaction PIN in an SMS after successful reset via alternate channels like Internet Banking, ATM, and Base Branch....
Know MoreI am entering correct login PIN but app says it is Invalid. What to do?
Please note that entering wrong login PIN thrice in a row will lock your login access. You may always reset your login PIN if you forgot your existing...
Know MoreI am entering correct transaction PIN but app says it is invalid. What to do?
Please note that entering wrong transaction PIN thrice in a row will lock your login access. You may always reset your transaction PIN if you forgot your...
Know MoreI am unable to login due to “user is locked.” What to do?
Login access is locked if you enter wrong PINs thrice in a row. Please reset your login PIN as per FAQ “I forgot my existing login PIN. How to reset login...
Know MoreI got “change in device/SIM detected” error. What to do?
Any change in software or hardware will display this message. In-case there is change in device, Kindly complete the device authentication process by clicking...
Know MoreI see someone else’s name on my login page. Why?
You might see a different name if someone else was using this app earlier. Please uninstall the app and install freshly from play store or app store. If...
Know MoreMy name is wrongly shown on login page. What to do?
Please approach your base branch to update your name in bank records. Then de-register from mobile banking using any of the following channels and do a...
Know MoreWhat is Quick Balance and how to set it up?
You can use this to view balance and 3 latest transactions of any one of your accounts without using login PIN. Check under “Quick View balance” icon on...
Know MoreWhat is the version of my app?
You may check the installed app version under the bottom drawer of login page.
Know MoreWhat services can I access directly from login page?
You can access the following services without using login PIN:
Change preferred language
Quick View balance
Unlock/Forgot login PIN
...
Know MoreWhere is my profile located?
After login, visit “Profile” on the top-right corner of your dashboard/homepage.
Know MoreWhat services are available under my profile?
You can access the following services under your profile:
Full name
Customer ID
Last login date & time
Set/update profile picture
Credit score
KYC...
Know MoreWhere can I check and update my KYC details?
Post login, visit “KYC details” under your profile where you can do the following:
View PAN
Status of FATCA declaration
Submit FATCA declaration...
Know MoreWhere can I check and update my Contact details?
Post login, visit “Contact details” under your profile where you can do the following:
View and update Email ID
View registered mobile number
View...
Know MoreWhere can I view my app settings?
Post login, visit “App settings” under your profile where you can do the following:
Change preferred Language
My Limit Setup (set custom limits...
Know MoreHow to de-link my accounts?
If you don’t want to view and transact in any of your accounts, you can de-link that account under “App settings” of your profile. You can view a list...
Know MoreHow to re-link my accounts?
You need to approach branch to re-link a specific account which was de-linked earlier by you. You may also de-register and do fresh registration to re-link...
Know MoreHow to logout of app?
You can click back button on dashboard/homepage where you will be prompted whether you want to logout. You may also click logout button under your profile....
Know MoreHow can I check my account details?
Post login, click on “view all accounts” under Accounts tab to view balance, account details and mini-statement.
Know MoreMy account is not visible after login. What to do?
The following accounts are eligible for mobile banking.
Savings Account (age 15 & above, mode of operation – Self, Either or Survivor, Anyone...
Know MoreWhat to do if my OD account is not visible?
Only the following OD schemes are eligible for mobile banking – OD002, OD003, OD004, OD005, OD006, OD016, OD017, OD023, OD026 and OD028.
Know MoreWhat to do if my CC account is not visible for fund transfer?
CC account has only view rights and no transaction rights in Mobile banking. If you register for mobile banking using any of the eligible accounts like...
Know MoreWhat to do if my PPF account is not visible?
PPF accounts are auto-fetched if your PAN is updated properly in both customer id and PPF account. If PAN is not updated in either customer id or PPF account,...
Know MoreWho is eligible to open deposits in Mobile Banking?
Customers who have declared FATCA and submitted PAN in branch are eligible.
Know MoreI am unable to open deposits using my OD account. Why?
OD accounts are not eligible to open deposits, invest in PPF or SSY accounts. Only Savings and current accounts are eligible.
Know MoreWhat to do if customer is not able to View FD/RD receipt in Mobile Banking?
Only FD/RD account opened using Mobile banking will be visible in View receipt. Receipts will not be updated if auto-renewed.
Know MoreOnly the Term Deposit Accounts opened through alternate channels like Mobile Banking, Internet Banking will be shown. In addition account should be only in your name. Accounts operated jointly will not be shown.
Only the Term Deposit Accounts opened through alternate channels like Mobile Banking, Internet Banking will be shown. In addition account should be only...
Know MoreNot able to close FD/RD account in Mobile Banking?
Only FD/RD account opened using Mobile banking or Internet Banking and having mode of operation ‘Self’ will be eligible for closure in Mobile Banking.
Know MoreWhere are my funds credited after maturity or closure of FD account?
Funds will be credited to the REPAYMENT ACCOUNT that will be shown explicitly while placing the closure request.
Know MoreWhat is Pre-approved Micro Personal Digital Loan?
Pre-approved Micro Personal Loan facility enables you to avail pre-approved loan which is offered based on pre-defined rules and on your banking history...
Know MoreWhat to do if there is no Pre-approved Micro Personal Digital Loan offers?
Customer Can contact base branch for personal loan or Visit Bank’s official website.
Know MoreWhat is Loan/Overdraft against FD/RD in Digital Loan?
Customer can avail Loan/Overdraft against FD/RD opened online with Bank of Baroda. FD/RD account having mode of operation Self will be eligible under this...
Know MoreWhat to do if unable to apply for Loan/Overdraft against FD/RD in Digital Loan?
Customer will not be eligible to apply for Loan/Overdraft against FD/RD, if FD/ RD account is not opened using Mobile Banking or Internet banking Channel...
Know MoreLogin PIN and Transaction PIN
4-digit Login PIN is used to gain access to mobile banking app – bob World. Never share your PIN with anyone. Bank or its employees will never ask...
Know MoreRecharge
(1)Mobile Recharge, (2)DTH Recharge
Know MoreBill Payment
Quick Bill Payment- Customer has to enter bill details for making Payment every time customer wants to initiate payment towards a respective biller.
Registered...
Know MoreCan I recharge when I am on roaming?
Yes
Know MoreBillers not visible in DTH option under Recharge?
Kindly visit DTH Recharge option under Quick Bill payment to find more billers.
Know MoreWhat if the Recharge or Bill payment transaction gets failed or recharge is made to incorrect mobile?
Kindly cross check all the details before making the payment. In case of failed transactions of Recharge, money will be refunded to account on T+5 working...
Know MoreHow to transfer funds to my own linked accounts?
Visit self-linked fund transfer under Fund transfer, select source and beneficiary accounts, and initiate fund transfer.
Know MoreHow to transfer funds to other Bank of Baroda accounts?
Visit third party within bank transfer under Fund transfer, select source and beneficiary accounts, and initiate fund transfer. Please cross-check the...
Know MoreMy funds were transferred to a wrong third-party within bank account. What to do?
If a wrong third-party within bank account is credited, please submit written application in your branch first. Then request branch to take up the issue...
Know MoreI want to transfer funds to Sukanya Samriddhi Account (SSA). What to do?
If you are a parent or guardian of the account holder of SSA, then go to fund transfer >> Sukanya Samriddhi savings account under WITHIN BANK section >>...
Know MoreMy Sukanya Samriddhi account (SSA) is not credited. What to do?
If SSA account is not credited with your amount please request the base branch where SSA is maintained to reverse funds to your savings account.
Know MoreI want to transfer funds to my PPF account. What to do?
Visit self-linked accounts under Fund transfer.
Know MoreMy PPF account is visible for balance enquiry but not under fund transfers. What to do?
Please refresh operative accounts under App settings of your profile to restore list of accounts under Fund transfer.
Know MoreMy PPF account is not credited during self-linked fund transfer. What to do?
If PPF account is not credited, please contact the branch where PPF is maintained. Amount might be still lying in their branch's office account. Branch...
Know MoreMy account is not visible for doing transactions. What to do?
The mode of operations of your account can only be Self/Sole-Proprietor/Either or Survivor/Anyone or Survivor. It may also be possible that mode of operation...
Know MoreWhat if the fund transfer times out?
Timeout transactions will be refunded within defined TAT.
Know MoreHow can I transfer funds to other bank Accounts?
This can be done via three options:
IMPS
NEFT
RTGS
Know MoreHow to add a beneficiary?
You can add or delete beneficiaries under beneficiary management of fund transfer. Addition of beneficiary will be authenticated using OTP and transaction...
Know MoreCan I transfer funds immediately after adding a beneficiary?
No. New beneficiaries will be available for transactions after a cooling period of 4 hours (IMPS/NEFT beneficiaries) and 24 hours (RTGS beneficiaries)...
Know MoreWhat are the default transaction limits?
Total transactions allowed per day: 30
Service type (Min amount (Rs.), Max amount per transaction (Rs.), Max amount per day (Rs.), Max amount Per Week...
Know MoreHow to add FASTag details?
Login>>Click on More>> Baroda FASTag>> My FASTag>> Click “ADD +” button to add >> Fill FASTag Customer ID or Vehicle Number and proceed.
Know MoreHow to Buy FASTag?
Login>>Click on More>> Baroda FASTag>> Buy FASTag>> Provide all necessary details and proceed. Customer must be ready with following details before proceeding...
Know MoreHow to Check Status for FASTag Request?
Login>>Click on More>>Go in Baroda FASTag>> Go in Status of FASTag request
Know MoreHow to generate statement using Mobile Banking?
Login>>Click on More>>Go in Request Services>> Click on Account Statement>> Select Account number and statement duration (Customer can fetch statement...
Know MoreHow to generate Interest Certificate using Mobile Banking?
Login>>Click on More>>Go in Request Services>> Click on Interest Certificate>> Select Account no and Financial Year. After clicking on ‘E-Mail Certificate’,...
Know MoreHow to generate TDS certificate using Mobile Banking?
Login>>Click on More>>Go in Request Services>> Click on TDS Certificate>> Select Financial Year. After clicking on ‘E-Mail Certificate’, certificate will...
Know MoreHow to give FATCA declaration using Mobile Banking?
Login>>Click on More>>Go in Request Services>> Click on FATCA Declaration>> Provides all necessary details >> Click the Tick box of Terms and Conditions...
Know MoreWhat is “Aadhaar Update” option?
Customer can seed (add) Aadhaar number with their Bank account using mobile banking. Customer can link Aadhaar for AEPS transaction purpose only, for both...
Know MoreHow can Customer Add/Modify/Delete Nomination in account using Mobile banking?
Login>>Click on More>>Go in Request Services>> Click on Nomination registration option>> Select Account no and provide all details. Customer can select...
Know MoreHow many times can I change nomination in my account?
Nomination for an Account can be added/modified/deleted up to 4 times in a year.
Know MoreCan I transfer my Savings Bank Account to any Bank of Baroda Branch of India using the service “Request for Transfer of Savings Account”?
Yes, you have to furnish local proof of address for where you want to transfer the Account in your new branch
Login>>Click on More>>Go in Request Services>>...
Know MoreHow can Customer Set Communication Email ID using Mobile banking?
Login>>Click on More>>Go in Request Services>> Click on Set Communication Email ID option>> Enter the details asked. Customer can select Add/Modify email...
Know MoreWhat is “Submit Form 15-G (or) 15-H” option?
It is self-declaration made by the individuals or a person (not being a company or a firm) for tax exemption on Interest income earned on Term Deposits....
Know MoreWhat is “Subscribe/Unsubscribe SMS Alerts” option?
Customer can use this option to subscribe/unsubscribe SMS alert facility for each account separately. After unsubscribing, customer will get only mandatory...
Know MoreWhat is Cash on Mobile?
Card less cash withdrawal up to Rs. 5000 per day from Bank of Baroda ATM using OTP shown in app.
Know MoreHow to withdraw money using Cash on Mobile?
Cash on Mobile >> Enter amount and remarks >> Enter Transaction Pin >> OTP will be generated. Use this OTP to withdraw cash from any of the nearby Bank...
Know MoreWhere can I get OTP for cash on mobile?
OTP can be generated by going to Cash on Mobile option in the application. It will not be sent as SMS.
Know MoreHow long is OTP of cash on mobile valid?
Cash-on-mobile OTP is valid for 15 minutes only.
Know MoreCan I withdraw from other Bank ATM by using cash on mobile?
No, this facility can be used only on Bank of Baroda ATMs.
Know MoreHow to Manage Debit Card Using mobile Banking?
Login>>Click on More>>Go in Card Services>> Click on Manage Debit Card option>> Now choose the MANAGE CHANNEL option. Now ENABLE or DISABLE the service...
Know MoreHow to provide Debit Card Request Using mobile Banking?
Login>>Click on More>>Go in Card Services>> Click on Debit Card Request option>> Now select the account number and Card type>> Proceeds and enter Transaction...
Know MoreHow to provide Re-Issuance Debit Card Request Using mobile Banking?
Login>>Click on More>>Go in Card Services>> Click on Re-Issuance Debit Card option>> Now select the Debit Card number want to be reissued>> Proceeds and...
Know MoreHow to Set Debit Card Pin Using mobile Banking?
Login>>Click on More>>Go in Card Services>> Click on Set Debit Card Pin option>> Now select the Debit Card number >> Click on Set pin >> OTP will come...
Know MoreHow to Hotlist/Block Debit Card Using mobile Banking?
Login>>Click on More>>Go in Card Services>> Click on Debit Card Hotlisting option>> Now select the Debit Card number >> Click on Block Card >> Please use...
Know MoreHow to Request New Virtual Debit Card Using mobile Banking?
Login>>Click on More>>Go in Card Services>> Click on Virtual Debit Cards option>> Click on Add button to initiate request for New Virtual Debit Card >>...
Know MoreWhere my Debit Card will be delivered?
Debit Card will be delivered to the communication address that is also displayed while making the Debit Card request through the application.
Know MoreMy Debit Card is yet not delivered?
In case debit card delivery is taking considerably long time you may visit the branch with the reference number generated at the time of request to track...
Know MoreWhat if “911” error comes?
Mobile application is not able to get response from Core Banking System. In such cases please wait for some time till the connectivity is restored.
Know MoreWhat if “Host failed to respond” error is encountered or the application takes a long time to load?
This is because of poor or very slow internet connection. Try again with strong internet connection or you may use hotspot connection also if your mobile...
Know MoreWhat if “Unable to process transaction” is encountered every time on opening an FD account?
Please check if PAN number is updated in your account. Also, check that you are not initiating FD opening request from an Overdraft (OD) account.
Know MoreI am not getting option of Debit Card Variant even though I have never availed this variant with the account selected?
One Debit Card variant can be issued only once against a customer id. If it is already issued against any one account, can’t avail the same variant in...
Know MoreAre there any charges for Mobile Banking?
No, it is free of cost for now. But charges related to individual services will be applicable as per the guidelines.
Know MoreIs Mobile banking safe to use?
Yes, we have implemented latest security standards and continuously upgrading them to the best of industry standards.
Know More